How to Resolve QuickBooks Stop Working, Not Opening, or Not Responding?

Here’s what to do when QuickBooks stop working, won’t open, or is not responding:

Users may encounter errors while opening QuickBooks Desktop, with the screen freezing or not responding to commands. Error messages indicating that QuickBooks has stopped working, isn’t responding, or won’t open may appear. These issues can be caused by various factors, which we will discuss in detail later in this guide.

Stay with us through this article for a comprehensive understanding of these errors. If you need immediate assistance, our technical support team is available at +1866-666-0215 to provide help. Now, let’s delve into the reasons behind the QuickBooks errors stopped working and how to resolve it.

What Causes of QuickBooks stop working?

The QuickBooks stop working can suddenly appear on your desktop with a warning message such as:

Error : Warning

Description: A problem caused the program to stop working correctly. Windows is checking for a solution to the problem.

Although this type of error can be very frustrating, it can be resolved once the cause is identified. Here are some common reasons that might trigger this error in QuickBooks:

– The company name may be longer than required.

– The QBWUSER.INI file might be damaged, corrupt, or missing.

– There is a corrupted hard drive.

– Program files or the QuickBooks Desktop installation are damaged.

– The Windows operating system may be damaged.

– There is a conflict with another program.

– An installation error occurred.

– Some program files are damaged.

– QuickBooks might require additional system resources like CPU, memory, or disk space to operate smoothly.

Identifying the specific cause can help in effectively troubleshooting and fixing the error

Signs and Symptoms of QuickBooks Stop Working

When QuickBooks 2011 on Windows 10 encounters the QuickBooks stop working, not responding, or won’t open error, you may notice the following symptoms:

– Your computer shuts down automatically.

– The computer screen freezes and stops working.

– QuickBooks software freezes and does not respond to input commands.

– QuickBooks will not open.

How to Prevent It from Happening

To prevent this issue:

– Always use the latest release version of QuickBooks Desktop.

– Set the Windows regional settings of QuickBooks to the US locale.

– Use the appropriate regional settings.

How to Fix QuickBooks stop working or Not Working

QuickBooks not responding after login or not working are common issues. To resolve issues that prevent QuickBooks from opening or cause it to freeze, you can perform the following troubleshooting steps.

Note: These errors are specific to the Windows OS, and you should only attempt these fixes if you are comfortable performing technical actions. Otherwise, it is recommended to consult a professional or contact the manufacturer.

Initial Steps:

1. Restart your PC.

2. Open QuickBooks Software:

   – Click on Start > All Programs.

   – Right-click on QuickBooks.

   – Press the Ctrl key and open QuickBooks.

Follow these steps to help resolve the issue and get QuickBooks running smoothly again.

Solution 1: Download and Use QuickBooks Install Diagnostic Tool (QBInstall Tool)

1. Download the QBInstall Tool: Download the QuickBooks Install Diagnostic Tool.

2. Save the File: Save the file to the computer where QuickBooks is installed.

3. Close All Applications: Close all running applications on your computer.

4. Run the QBInstall Tool: Run the QuickBooks Install Diagnostic Tool (QBInstall Tool).

5. Restart Your System: Restart your computer after running the tool to ensure Windows components are updated.

6. Check for errors: Check if the QuickBooks stop working in 2015; the error continues to appear.

Solution 2: Reboot Your PC and Temporarily Disable Your Antivirus Software

1. Reboot Your System: Restart your computer.

2. Open QuickBooks Desktop: Open QuickBooks Desktop after rebooting.

3. Temporarily Disable Antivirus: Temporarily disable your antivirus software if the issue persists.

   Note : The error persists if QuickBooks stops working in 2010. Consider temporarily turning off your antivirus software. You may need assistance from your IT professional for this step.

Solution 3: Rename the QBWUSER.INI File

Renaming the QBWUSER.INI file can help fix the QuickBooks stop working when opening the error. Note that this will erase the list of previously opened company files, requiring you to open your company file manually.

1. Locate the QBWUSER.INI File: Find and open the folder where the QBWUSER.ini file is stored. If you cannot find the folder, enable hidden files and folders.

  Path: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]

2. Rename the QBWUSER.INI File:

   – Right-click on the QBWUSER.ini file and select “Rename.”

   – Add “.old” to the end of the file name (e.g., QBWUSER.ini.old).

3. Rename the EntitlementDataStore.ecml File: Similarly, rename the EntitlementDataStore.ecml file.

4. Check If QuickBooks Opens:

   – If QuickBooks opens after renaming the QBWUSER.ini or EntitlementDataStore.ecml file, try opening a sample company file.

   – If the sample file opens but your company file does not copy it to a different folder or location, open it from there (preferably a local folder rather than a network location).

5. Diagnose the Issue:

  – If the company file opens from the new location, the issue might be due to a damaged folder or folder permissions.

   – If you still cannot sign into your company file, the file itself may be damaged. Try restoring an earlier backup.

6. If the Sample File Doesn’t Open:

– If you are unable to open the sample company file or QuickBooks is not responding when opening any company file, the issue might be with the QuickBooks installation.

Note: QuickBooks automatically creates a new QBWUSER.INI file upon the next startup.

Solution 4: Reinstall QuickBooks Using Clean Install

1. Uninstall QuickBooks Desktop:

   – Uninstall QuickBooks Desktop from your computer.

2. Reinstall Using the Clean Install Tool:

   – Reinstall QuickBooks using the Clean Install Tool. This ensures you get the most recent QuickBooks update, which can resolve various issues.

Solution 5: Create a New Admin User for QuickBooks

1. Create a New Admin User:

   – Create a new admin user account in Windows.

2. Open Your Company File:

   – Try to open your company file using the new admin user account. This can resolve the QuickBooks 2011 stopped working error. If the issue persists, proceed with the next steps.

Solution 6: Open the Company File from a Different Folder Location (If Other Files or Sample Files Open)

1. Open the Computer Window:

Press the Windows + E keys on your keyboard to open the Computer window.

2. Search for the Data File:

   – Look for the data file with a .qbw file extension.

   – If the file is located on a network server, browse to the network drive where the data file is stored.

3. Copy the Company File:

Right-click on the company file and select Copy.

4. Create a New Folder:

   – Go to your C: Drive.

   – Create a new folder and name it “QBTEST.”

5. Paste the Company File:

Open the new QBTEST folder and paste the company file there.

6. Open QuickBooks:

Open QuickBooks while holding the Ctrl key.

7. Restore an Existing Company:

Select “Restore an Existing Company” from the C:\QBTEST folder you created.

8. Check for Errors:

Open the company file you copied to the QBTEST folder and check if the QuickBooks Pro 2010 stopped working issue is resolved.

Solution 7: Use the QuickBooks System Repair Tool

1. Download the QuickBooks System Repair Tool:

   – Download the tool to your device.

   – Save the file in an easily accessible location (recommended: desktop).

2. Close All Background Programs: Close all running programs.

3. Run and Install the QuickBooks File Doctor Tool:

   – Run the program and install the QuickBooks File Doctor Tool.

4. Browse the Company File: After installation, browse for your company file and click “Continue” to start the process.

5. Wait for the Process to Complete: The process will take about 20 minutes.

6. Restart Your PC: Restart your computer to complete the process.

Solution 8: Open QuickBooks Tool Hub and Run Quick Fix my Program

Utilizing QuickBooks Tool Hub for Quick Fix

  • To resolve issues, begin by downloading and installing the QuickBooks Tool Hub. Here’s how:
  • Close QuickBooks.
  • Download the QuickBooks Tool Hub file.
  • Save the file in an easily accessible location.
  • Locate the downloaded file and double-click to open it.
  • Follow the on-screen instructions to complete the installation process and agree to the terms and conditions.
  • Once installed, double-click the desktop icon to launch the Tool Hub.
  • Within the Tool Hub program, double-click “Program Problems.”
  • Select “Quick Fix My Program.”
  • Run the tool.
  • Open QuickBooks Desktop and your company file.
  • Check if the error persists or is resolved.

Solution 9: Utilizing the QuickBooks Refresher Tool

To address QuickBooks issues, follow these steps:

1. Close QuickBooks.

2. Download the QuickBooks Refresher Tool and save the file.

3. Click the “Run” tab to execute the QBRefresher tool.

4. Choose the “Fix My QuickBooks” option. The tool will automatically diagnose and resolve the issue.

5. Open QuickBooks and verify if the problem persists.Solution 10: Use the Disk Cleanup tool and remove any remaining files

Solution 10: Clean Up Disk Space with Disk Cleanup Tool

For Windows 10:

1. Press the Windows key or click on the Start menu.

2. Search for “Disk Cleanup” and click on the disk cleanup icon.

3. Select the file type you wish to delete under the “Files to Delete” tab.

4. For more information about a file, click on it.

5. If you want to clean up system files, select “Cleanup System Files.”

6. Reboot your system and check if QuickBooks still displays the same error.

For Windows 8:

1. Open the Control Panel.

2. Click on the “Admin Tools” tab.

3. Choose the drive where your QuickBooks program is installed.

4. The Disk Cleanup Manager may take a few minutes to calculate potential storage space reclamation.

5. It will display a list of options that Disk Cleanup can delete.

6. Finally, click “OK” and allow the tool to remove unnecessary data from your system.


We hope that readers now understand how to resolve the QuickBooks stop working. However, if you still have questions or encounter persistent issues, please contact our QuickBooks Enterprise Support team at +1866-666-0215. We are available round-the-clock to assist QuickBooks users with any challenges.

You may also read- QuickBooks Essential Tool, Common Errors, and Smooth Operations

Why won’t QuickBooks open, and how can I fix it?

If you’re encountering issues with QuickBooks stop working, it could be caused by factors like corrupted program files, outdated software, or conflicts with other applications. To address this, restart your computer, ensure QuickBooks is updated to the latest version, or run the QuickBooks Install Diagnostic Tool. Refer to our blog post for a more comprehensive guide and additional solutions.

What should I do if QuickBooks isn’t opening after an update?

If QuickBooks refuses to open following a recent update, there may be issues with the update installation or compatibility. First, confirm that your computer meets the system requirements for the updated QuickBooks version. Next, attempt to diagnose and rectify any installation errors using the QuickBooks Install Diagnostic Tool. If the problem persists, consider uninstalling and reinstalling QuickBooks or seeking assistance from QuickBooks support for further guidance.

How can I troubleshoot QuickBooks not working or not responding?

When QuickBooks isn’t functioning correctly or fails to respond, you can take several troubleshooting steps. Begin by closing any other open applications to free up system resources. If the issue persists, try restarting your computer, updating QuickBooks, and utilizing the QuickBooks Install Diagnostic Tool. For more comprehensive troubleshooting advice, consult our blog post on resolving common QuickBooks issues.

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