How to Fix QuickBooks Online Payroll Not Working

Are you experiencing issues with QuickBooks Online Payroll Not? If you’re encountering error messages like “QuickBooks Payroll not working,” “QuickBooks payroll connection error,” or “QuickBooks payroll network problem,” you’re not alone. These messages indicate that QuickBooks is facing network connectivity issues, preventing it from connecting to the internet. This can disrupt your payroll processes, leading to potential delays and frustration. 

If you are also stuck with this error, then you don’t need to worry; we have got you covered. In this article, you will get everything you need to know about the QuickBooks Online Payroll Not Working error. By following the troubleshooting steps outlined in this guide, you’ll be able to diagnose and fix the network problems causing QuickBooks Payroll to malfunction. Whether it’s an issue with your internet connection, firewall settings, or other network-related factors, we’ll help you identify the root cause and provide practical solutions to restore seamless payroll operations.

Addressing Payroll Disruptions and Connection Errors

When handling payroll data or attempting direct deposit transactions, encountering the QuickBooks Online Payroll Not Working error can be a significant disruption. This error often appears with messages such as:

  1. Payroll Connection Error: This error indicates a disruption in QuickBooks Payroll’s ability to connect to the server.
  2. Payroll Service Server Error: This error indicates a temporary issue with the server, suggesting the user try again later or contact Intuit for assistance.

These messages indicate issues with QuickBooks Payroll’s connectivity to its server. If you find these errors interrupting your workflow, don’t worry. We have compiled a comprehensive guide to help you troubleshoot and resolve these problems effectively.

Common Causes of QuickBooks Online Payroll Not Working

If you’re encountering issues with QuickBooks Online Payroll Not Working properly on your device, several factors could be at play. Here are some of the most likely reasons:

  1. Multi-User Mode Usage: Sending payroll in multi-user mode can lead to errors.
  2. Invalid Security Certificate: An expired or invalid security certificate for your application can cause problems.
  3. Internet Connectivity Problems: Issues with your internet connection can disrupt payroll operations.
  4. Network Time-Out: The application may fail to connect with the server due to network time-out errors.
  5. Incorrect System Date and Time: If your computer’s date and time settings are incorrect, it can affect QuickBooks.
  6. Firewall Restrictions: Your computer’s firewall settings might block QuickBooks from accessing the internet.

Pre-Troubleshooting Checklist for QuickBooks Online Payroll Not Working error 

Before diving into troubleshooting the QuickBooks Online Payroll not working issue, make sure to review the following prerequisites:

  1. Switch to Single User Mode: You need to use QuickBooks in Single User mode by clicking the File menu and selecting Switch to Single User Mode.
  2. Check Firewall Settings: Ensure your computer’s firewall or any third-party firewall applications are not blocking QuickBooks. Include QuickBooks in the list of permitted applications within your firewall settings.
  3. Verify Date and Time Settings: Ensure your computer’s date and time settings are accurate. Make adjustments if needed and then restart your computer.
  4. Confirm Payroll Subscription: Ensure your payroll subscription is active and valid, as it is required to process payroll.
  5. Update Payroll Tax Table: Update the payroll tax table by navigating to Employees, selecting Get Payroll Updates, and then choosing Update to download the latest version.
  6. Use the Latest QuickBooks Update: Confirm that you are using the most recent version of the QuickBooks application.
  7. Test Internet Access: Verify that you can access secure websites like “”. If you encounter issues, try resetting your router to its default settings.

What are the solutions to fix the QuickBooks Online Payroll Not Working error?

To address the problem of QuickBooks Online Payroll Not Working, start by clearing the browsing history in Internet Explorer. Follow these detailed steps:

Solution 1: Clear Browsing History in Internet Explorer

  1. First, open the Internet Explorer web browser on your computer.
  2. Navigate to the General tab in the browser’s settings.
  3. Find and click on the Browsing History section.
  4. Ensure that both Temporary Files and Internet Files options are checked.
  5. Click the Delete button to clear the selected browsing data. Once done, click OK to confirm.
  6. After clearing the browsing history, attempt to send payroll again through QuickBooks.

By following these steps, you should be able to resolve the QuickBooks Payroll connectivity issues and restore its proper functioning.

Solution 2: Configuring Revocation Settings in Internet Explorer

To ensure uninterrupted QuickBooks operations, adjust the revocation settings in Internet Explorer with these steps:

  1. Begin by launching Internet Explorer. 
  2. Next, click on Tools and navigate to Internet Options. 
  3. Now in the Internet Options window, you need to navigate to the Advanced tab. 
  4. Now in the Security section, find and deselect both “Check for publisher’s certificate revocation” and “Check for server certificate revocation”.
  5. Click OK to save these changes.
  6. After making these adjustments, restart your computer to apply the settings. 
  7. Once your computer has restarted, attempt to send payroll data through QuickBooks again.

If you continue to encounter issues, proceed with the additional troubleshooting steps provided below.

Solution 3: Clearing DNS Cache Using Command Prompt

To resolve issues with QuickBooks Online Payroll Not Working, you can clear the DNS cache using the Command Prompt. This process can help address connectivity problems. Follow these detailed steps:

  1. First, open the Run dialog by pressing the Windows and R keys simultaneously. 
  2. In the Run text box, type “CMD” and press Enter or click OK to launch the Command Prompt.
  3. Once the Command Prompt window appears, type the command ipconfig/flushdns. 
  4. After entering the command, you simply need to press the Enter key on your keyboard to execute it.

After flushing the DNS cache, attempt to send payroll again through QuickBooks. If you continue to experience issues, proceed with the additional troubleshooting steps outlined in the guide.

Solution 4: Restoring Advanced Settings in Internet Explorer

To optimize your system for QuickBooks Online Payroll Not Working, follow these steps to restore advanced settings in Internet Explorer:

  1. Start by closing the QuickBooks application to ensure no conflicts arise. 
  2. Next, you need to open Internet Explorer and click on Tools. 
  3. From the drop-down menu, select Internet Options.
  4. Once done, navigate to the Advanced tab within the Internet Options window. 
  5. Locate and click on “Restore Advanced Settings” to reset Internet Explorer’s advanced configuration.
  6. After restoring the settings, ensure that under the Security section, “Use TLS 1.0” is checked, while “Use TLS 1.1” and “Use TLS 1.2” are unchecked for compatibility.
  7. Click OK to apply the changes and close Internet Explorer. 
  8. Restart your computer to finalize the adjustments.

Once your computer has restarted, attempt to send payroll data through QuickBooks to verify if the issue has been resolved. If the problem persists, continue with the additional troubleshooting steps provided.

Solution 5: Clean and Reinstall the QuickBooks Application

Here are the steps for a clean reinstallation of the QuickBooks Online Payroll Not Working:

  1. First, uninstall QuickBooks from your computer.
    1. To do this, go to the Control Panel.
    2. Then Programs and Features (or Add/Remove Programs). 
    3. Find QuickBooks in the list of installed programs, 
    4. Right-click on it, and select Uninstall. 
    5. Follow the prompts to complete the uninstallation process.
  2. After uninstalling QuickBooks, delete any remaining QuickBooks installation folders and files from your computer. These are typically found in the Program Files or Program Files (x86) directory and may also include folders in the App Data directory under your user profile (e.g., C:\Users\YourUsername\AppData\Local\Intuit).
  3. Go to the official QuickBooks website and download the latest version of the QuickBooks installation file. Ensure you download the version that corresponds to your license (Pro, Premier, Enterprise, etc.) and year (e.g., QuickBooks Desktop 2024).
  4. Once the download is complete, run the QuickBooks installation file to install the software on your computer. Now you need to follow the on-screen prompts to proceed with the installation.
  5. After installation, launch QuickBooks and activate it using your license and product details. If prompted, register your copy of QuickBooks online.
  6. After installation and activation, check for any available updates. Go to the Help menu within QuickBooks and select Update QuickBooks Desktop. Finally, follow the instructions to download and install any updates.
  7. If you have company files from a previous installation, restore them to the appropriate directory or access them using the File menu within QuickBooks.
  8. Test QuickBooks to ensure all functionalities are working correctly, including payroll processing and other essential tasks.

By following these steps, you can perform a clean reinstallation of QuickBooks to resolve any software-related issues you may be experiencing.

Solution 6: Using QuickBooks in Safe Mode with Networking

Here are the steps to try using QuickBooks in Safe Mode with Networking:

  1. Begin by restarting your computer and continuously press the F8 key during startup. This action will prompt the Advanced Boot Options menu to appear. Use the arrow keys to highlight “Safe Mode with Networking” and then press Enter.
  2. Once Windows loads in Safe Mode with Networking, log in to your computer with your usual credentials.
  3. After that, locate the QuickBooks icon on your desktop or in the Start menu. Double-click to launch QuickBooks.
  4. Once QuickBooks Online Payroll Not Working, attempt to perform the tasks or operations you were encountering issues with previously. Now check if the problem persists in Safe Mode with Networking.
  5. After testing QuickBooks in Safe Mode with Networking, restart your computer again. This time, allow it to boot normally into Windows.
  6. Once back in normal mode, launch QuickBooks and verify if the issue persists. If the problem does not occur in Safe Mode with Networking but persists in normal mode, it may indicate a conflict with third-party software or drivers.

Using Safe Mode with Networking can help diagnose whether the issue with QuickBooks is related to conflicting software or drivers that load during normal startup. If QuickBooks functions properly in Safe Mode with Networking but not in normal mode, you may need to further investigate and troubleshoot any conflicting programs or settings on your computer.


Troubleshooting QuickBooks Online Payroll errors require a systematic approach to troubleshooting issues with QuickBooks Online Payroll Not Working demands a methodical approach to tackle various technical hurdles effectively. From clearing browser caches and adjusting internet settings to performing clean reinstalls and testing in Safe Mode with Networking, these steps are designed to restore seamless functionality. Each method targets specific issues such as connectivity interruptions, certificate problems, or software conflicts that may hinder payroll operations. 

However, if these DIY solutions prove insufficient, reaching out to certified QuickBooks Desktop professionals via the Payroll Support Phone Number ensures expert assistance tailored to your specific needs. Their guidance can provide deeper insights and resolutions, ensuring that QuickBooks Online Payroll operates smoothly without further disruptions. By staying proactive and leveraging both self-help strategies and professional support, businesses can maintain efficient payroll management with QuickBooks Online Payroll.

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QuickBooks Payroll Error Most Common Errors

Q1. When does the QuickBooks Online Payroll Not Working error emerge?

A1. The QuickBooks Online Payroll Not Working error can arise when performing various payroll tasks within QuickBooks. This issue commonly occurs during critical payroll activities such as setting up employee paychecks, processing payroll runs, generating payroll reports, or downloading payroll updates. Symptoms may include encountering error messages, inaccuracies in calculations, or experiencing difficulties accessing various payroll features. Contributing factors may include software conflicts, data corruption, problems with tax table updates, network issues, or using outdated versions of QuickBooks. Swiftly addressing these issues is crucial to ensure accurate and compliant payroll processing.

Q2. What are the different QuickBooks Online Payroll Not Working errors emerging when it doesn’t work?

A2. Various errors can emerge when QuickBooks Online Payroll is not functioning correctly:
QuickBooks Error 15240: This error may result from misconfigured Internet Explorer settings or incorrect time and date settings.
QuickBooks Error PS034: Problems with tax tables, payroll files, or billing details can disrupt payroll operations.
QuickBooks Error 15270: Issues with payroll updates due to missing critical files can lead to this error.
QuickBooks Payroll Error 12xxx-series: Errors like 12029, 12007, and 12002 occur when QuickBooks fails to connect to the internet.

Q3. Why is my QuickBooks Online Payroll Not Working?

A3. QuickBooks Online Payroll may encounter issues due to several reasons. Inadequate internet connectivity may impede the downloading of payroll updates, affecting the seamless processing of payroll tasks. Issues such as incorrect tax table updates, damaged payroll files, software conflicts, network instability, outdated software versions, or incomplete downloads of payroll updates can further compound problems related to direct deposit and payroll processing. Identifying the root cause is essential for effective troubleshooting when encountering problems with payroll operations.

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