QuickBooks Data Protection Not Working or Stopped Working

What is QuickBooks Data Protect?

QuickBooks Data Protect is a subscription-based backup solution provided by Intuit. It includes all QuickBooks Desktop Pro Plus, Premier Plus, and QuickBooks Enterprise subscriptions. This service safeguards your data against loss or damage from viruses, file corruption, and similar threats.

With QuickBooks Data Protect, you can back up your QuickBooks data and folders, ensuring you can sync, restore, and access your information anytime, anywhere. It offers bank-level security and retains a 45-day version history of your backups.

What is the QuickBooks Data Protection Not Working Error?

The QuickBooks Data Protection Not Working Error refers to issues encountered while using the QuickBooks Data Protect service, which can prevent your data from being correctly backed up.

This error can manifest in various ways, including:

1. Backup incomplete: Files were open or unreachable, preventing a successful backup.

2. Backup failed: A damaged or corrupted configuration file caused the backup to fail.

3. Not backing up: Firewall or connection issues disrupt the backup process.

Common causes of this error include firewall settings, insufficient memory or disk space, outdated software, or other technical issues.

To resolve the error, you can:

– Check your firewall settings.

– Ensure you have sufficient memory and disk space.

– Run the IDP Diagnostic Tool.

– Update Intuit Data Protect to the latest version.

Proper troubleshooting can help resolve this error and ensure the security of your critical data.

Instances When “The Error QuickBooks Data Protection Not Working ‘Backup Failed'” Emerges

Users might encounter the following issues when the “Intuit Data Protect Not Working ‘Backup Failed'” error occurs:

– Intuit Online Backup not responding

– Backup failures due to internet connectivity issues

– Scheduled backup not working

– Installation issues with Intuit Data Protect

– Error codes 8991 and 302

– Login errors in Intuit Data Protect

– Intuit Data Protect not visible on your computer

– Misplaced IDP icon in the Windows taskbar

eBetterBooks: Quick Fixes

Problem: An outdated version of QuickBooks Data Protect can impact the file or data backup process.

Solution: Download and install the latest update of QuickBooks Data Protect.

Problem: You encountered the error message “Incorrect Login Credentials” because you entered an incorrect IDP login username and password.

Solution: Enter the correct login credentials.

Problem: The error appears because the firewall is blocking the IDP services.

Solution: Include the ports used by QuickBooks and IDP as exceptions in the Windows Firewall settings.

Problem: An error message may pop up if the IDP web address is not added as a trusted source in the browser settings.

Solution: In your browser settings, add the Intuit Data Protect (IDP) web address to the trusted sites list.

Problem: The .NET Framework might be damaged or corrupted, leading to compatibility issues with the version expected by IDP.

Solution: Use the Control Panel to repair the .NET Framework.

Problem: Users may encounter an error related to NTFS files when the operating system tries to use a different file system instead of NTFS.

Solution: Properly configure the NTFS permissions to prevent unauthorized access while backing up the data files.

Reasons Behind the “QuickBooks Data Protection Not Working” Error

– Outdated Software: An outdated version of QuickBooks Data Protection not working can impact the file or data backup process.

– Incorrect Login Credentials: Enter the wrong IDP login username and password.

– Firewall Blocking: The Windows firewall might be blocking QuickBooks Data Protect services.

– Untrusted IDP Web Address: The Intuit Data Protect (IDP) web address has not been added as a trusted source in the browser settings.

Damaged .NET Framework: A damaged or corrupted .NET Framework can cause instability, affecting the reliability of backups.

Incorrect File System: The operating system uses a file system other than NTFS.

Local User Execution: Running the IBuEngHost.exe file as a local user on Windows instead of a system user.

How to Troubleshoot QuickBooks Data Protection Not Working

If you’re encountering issues with QuickBooks Data Protect, try the following troubleshooting methods:

Solution 1: Download and Install QuickBooks Data Protect

1. Update QuickBooks:

   – Open QuickBooks and select Help from the menu.

   – Choose Update QuickBooks.

2. Get the Latest Updates:

   – Go to the Update Now tab.

   – Ensure Data Protect is selected from the list.

   – Click Get Updates.

3. Install the Update:

   – Go to the Toolbar and select the up arrow (^).

   – Right-click the <QuickBooks Data Protect> icon and choose <About QuickBooks Data Protect>.

   – Select <Update>.

   – Click <OK> when the update is complete.

Solution 2: Add QuickBooks Data Protect to Trusted Sites

Adding QuickBooks Data Protect to your browser’s trusted sites can help ensure smooth operation and prevent issues. Follow these steps:

1. Open Your Browser:

   – Navigate to the browser’s <Security> or <Privacy> settings.

2. Access Trusted Sites:

   – Select <Trusted Websites>.

   – Add the following sites to the list of trusted sites:

     – `*.intuit.com`

     – `*.intuit.net`

     – `emerald.backup.com`

     – `*.quickbooks.com`

     – `backup.com`

     – `*.intuitdataprotect.com`

3. Save Changes:

   – Add each site individually.

   – Click the <Close> button after adding all necessary sites.

   – Click <OK> to save your changes.

Solution 3: Run IBuEngHost.exe as a System User

1. Open Task Manager:

   – Right-click on your Taskbar and select <Start Task Manager>.

2. Locate IBuEngHost.exe:

   – Go to the <Processes> tab.

   – Find the process named IBuEngHost.exe.

   – Check the User Name column. If it shows anything other than System, QuickBooks Data Protection not working and won’t be able to back up open files.

3. Show All Processes:

   – Select Show processes from all users to see IBuEngHost.exe if it’s not visible.

4. Ensure QBIDPService.exe is Running:

   – Open the Services Console by typing Services.msc in the Windows run line and pressing Enter.

   – Locate QBIDPService.exe.

   – Ensure its status is Started. If not, start the service.

5. Restart Your PC:

   – After starting the service, restart your computer.

Solution 4: Verify the Drive File System is NTFS

1. Open My Computer:

   – Right-click on the <C: Drive>.

   – Select <Properties>.

2. Check File System:

   – Ensure that the file system is listed as NTFS.

 Points to Consider:

– Location of QuickBooks Company File:

  – If your QuickBooks company file (with the extension .QBW) and Intuit Data Protect are not on the same computer, make sure the company file is closed in QuickBooks during backup to ensure a successful process.

– Network Backups:

  – When backing up a file on a network resource, use a mapped drive instead of a UNC path (\\). UNC paths can cause issues, so mapped drives are recommended for smoother backups.

– Further Assistance:

  – If you encounter any other issues with Intuit Data Protect, refer to the Troubleshoot Common Intuit Data Protect Problems guide.

Solution 5: Add Windows Firewall Ports

Restrictive Windows Firewall rules can disrupt the smooth operation of QuickBooks and IDP. To resolve the Intuit QuickBooks cloud server backup error, you can add exceptions for the ports used by QuickBooks and IDP in the Windows Firewall settings.

  1. Open the Start menu.
  2. Type “Control Panel” in the search bar and press Enter.
  3. Navigate to the System and Security section.
  4. Click on Windows Firewall.
  5. Select Advanced Settings.
  6. In the Advanced Settings section, click on Inbound Rules on the left.
  7. On the right, choose New Rule.
  8. Select Port.
  9. Under Protocol and Ports, choose TCP and enter the following port numbers:

   – Incoming port: 80

   – Outgoing ports: 443 and 16841

  1. Action: Select Allow the connection.
  2. Profile: Ensure all profiles (Domain, Private, Public) are checked.
  3. Click Next and follow any additional prompts.
  4. Repeat steps 6-12 for Outbound Rules.
  5. After making these changes, check if the Intuit QuickBooks desktop cloud backup error persists.

Solution 6: Restoring Microsoft’s .NET Framework

The .NET Framework is crucial for the seamless performance of Intuit Data Protect (IDP). Should you encounter any issues related to this framework, restoring it to ensure uninterrupted functionality is recommended. Follow these steps to fix the .NET Framework in Microsoft:

  1. Close all active programs and go to the Start menu.
  2. In the search field, type “Control Panel” and open it.
  3. Navigate to “Programs and Features” within the Control Panel.
  4. Click on “Uninstall a Program.”
  5. Locate and select “Turn Windows Features On or Off.”
  6. Find and manage the settings for the .NET Framework from the list provided.

Solution 7: Utilize the Intuit Data Protect Diagnostic Tool

Intuit’s IDP Diagnostic Tool is a specialized utility crafted to tackle errors like “QuickBooks Data Protection not Working.” This tool meticulously scans the computer’s memory and connected components, identifying and resolving issues to ensure smooth operation.

1. Find the green padlock icon representing Intuit Data Protect on your Desktop or Taskbar.

   It is usually located in the Windows System tray at the bottom-right corner of your screen.

2. Click on the “About QuickBooks Data Protect” option.

3. Press Ctrl + F2.

4. Click on “Run Diagnostics.”

5. The tool will thoroughly scan any errors or issues.

6. If any issues are detected, an error prompt will appear.

7. Follow the recommended steps to resolve the issue.

   For instance, if it identifies problems with firewall configurations or conflicts with third-party security programs:

   – Software or hardware reconfiguration may be necessary to access IDP files.

   – Visit the manufacturer’s website to configure your software or hardware appropriately.

   – Consider adding exceptions for the following paths:

     – C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe

     – C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

     – C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe

8. After making the necessary adjustments, reboot your device to apply the changes.

How to Perform Backups with IDP?

After attempting individual solutions, follow these steps to back up your files using Intuit Data Protect (IDP):

1. Locate the IDP icon in the bottom-right corner of your screen. Right-click on it and choose “Open Intuit Data Protect.”

2. Click the “Back Up Now” button in the IDP window.

3. Select all the files and folders you wish to back up.

4. Click “Continue” and then “Back Up Now.” A pop-up will confirm the backup process’s success.

5. Click “OK” to finalize the Backup via Intuit Data Protect.


Intuit Data Protect safeguards your essential QuickBooks data, shielding it from corruption, compromise, or loss with robust encryption standards.

For expert assistance, reach out to our specialists at Advice Venture. Describe your technical issues to receive tailored guidance on troubleshooting the Intuit Data Protect backup failure error.

What is Intuit Data Protect?

Intuit Data Protect is a subscription-based backup service offered by Intuit. It’s included with certain QuickBooks Desktop subscriptions and helps protect your data from loss due to viruses, file corruption, etc. It allows you to back up your QuickBooks data and folders for any time, anywhere access.

What are some common errors encountered with Intuit Data Protect?

One common error is “QuickBooks Data Protection Not Working ‘Backup Failed’.” This error can manifest in various ways, such as incomplete backups, failed backups, or no backup at all.

What causes the “Intuit Data Protect Not Working” error?

Several factors can cause this error, including outdated software, incorrect login credentials, firewall blocking, untrusted IDP web address, damaged .NET Framework, incorrect file system, or local user execution.

How can I troubleshoot the “QuickBooks Data Protection Not Working” error?

Several solutions are available, such as updating Intuit Data Protect, adding it to trusted sites in your browser, running it as a system user, verifying that the drive file system is NTFS, or using the Intuit Data Protect Diagnostic Tool.

How do I perform backups with Intuit Data Protect?

You can initiate a backup by opening Intuit Data Protect, clicking “Back Up Now,” selecting the files/folders you want to back up, and clicking “Back Up Now” again.

What are the benefits of using Intuit Data Protect?

Intuit Data Protect offers secure, encrypted backups of your QuickBooks data, protecting it from loss or damage. It also allows you to restore your data if needed.

Where can I get help if I need help with Intuit Data Protect?

If you encounter issues beyond these FAQs, refer to the “Troubleshoot Common Intuit Data Protect Problems” guide or contact Intuit specialists for further assistance.

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