QuickBooks Unable to Send Email to Outlook

The QuickBooks software has become a cornerstone for small and medium-sized businesses, streamlining their accounting tasks effectively. However, its extensive features also make it susceptible to technical glitches. These issues range from error codes to complete program freezes disrupting operations. Recently, users have encountered an error when attempting to send emails through QuickBooks, receiving a message stating, “QuickBooks unable to send email to Outlook”. This article will explore several troubleshooting techniques to resolve this email error in QuickBooks.

Reasons for encountering the error when sending emails in QuickBooks

Here are the primary reasons for encountering the error when sending emails in QuickBooks, “QuickBooks unable to send email to Outlook”:

  1. Incorrect email preference settings can trigger such errors.
  2. Damage to the MAPI32.dll file might be a factor.
  3. Running QuickBooks without administrator privileges could contribute to the problem.
  4. Incorrect settings in Internet Explorer may also provoke this QuickBooks error.

How to Resolve the QuickBooks Unable to Send Email to Outlook Error

Here are the methods to resolve the QuickBooks Unable to Send Email to Outlook Error:

Method 1: Running QuickBooks as an Administrator

Insufficient admin privileges can cause QuickBooks unable to send email to Outlook error. To ensure you have all the necessary admin privileges when sending emails through QuickBooks, follow these steps:

  1. Right-click the QuickBooks Desktop icon and select Properties.
  2. Navigate to the Compatibility tab.
  3. Check the option to run the software as an administrator.
  4. Also, click on “Show Settings for All Users.”
  5. Click Apply, then OK to apply the changes.

Method 2: Adjust QuickBooks Email Preferences

Modifying email preferences can resolve this error. Follow these steps:

  1. Open QuickBooks.
  2. Go to Preferences in the Edit menu.
  3. If you use Microsoft Exchange Server, log in to MS Outlook.
  4. Select Send Forms.
  5. Choose the My Preferences tab.
  6. Set Outlook as the default email program.
  7. Click OK.
  8. If the error persists, follow these additional steps:
  1. Click Edit > Preferences.
  2. Choose Send Forms.
  3. Select the My Preferences tab.
  4. Option for QuickBooks Email or Webmail, then OK to turn off preferences.
  5. Go back to My Preferences, choose Outlook, and click OK.
  6. Close background programs.
  7. Restart QuickBooks and send a test email.

Method 3: Change Email Preferences in Internet Explorer

Follow these steps to adjust email preferences:

  1. Exit QuickBooks.
  2. Launch Internet Explorer (IE).
  3. Go to Tools > Internet Options.
  4. Click on the Programs tab, then Set Programs.
  5. Set your default program.
  6. Choose the email provider.
  7. Click Apply, then OK.
  8. Close IE and reopen QuickBooks.
  9. Send a test email to confirm the resolution.

These methods should rectify the QuickBooks unable to send email to Outlook Error.

Method 4: Repairing the MAPI32.dll File

A faulty MAPI32.dll file can trigger the error to QuickBooks unable to send email to Outlook. Follow these steps to repair the DLL file:

  1. Perform a system reboot.
  2. Open Microsoft Word and create a new document.
  3. Go to the File menu and select Send.
  4. Click on Email as PDF Attachment.
  5. Now, proceed with the following steps:
  1. Close all running programs, including QuickBooks.
  2. Click on the Windows Start button.
  3. Open File Explorer and navigate to the C: Drive > System32 folder.
  4. Look for the Fixmapi.exe file in the System32 folder.
  5. Follow the on-screen instructions to perform the repair.
  6. Restart your PC once the fix is complete.

Method 5: Clean and Install QuickBooks

To resolve the email-related error in QuickBooks, perform a clean installation of the software:

  1. Open the Control Panel from the Start menu.
  2. Navigate to Programs and Features.
  3. Click on QuickBooks and then select Uninstall/Change.
  4. After uninstallation, rename the QuickBooks folder.
  5. Reinstall QuickBooks using your original product keys.
  6. Send a test email via QuickBooks to confirm the resolution.

Method 6: Install QuickBooks Desktop

Follow these steps to install QuickBooks Desktop:

  1. Open the downloaded QuickBooks.exe file.
  2. Follow the on-screen instructions to install QuickBooks on your system.
  3. Accept the software’s license agreement and proceed.
  4. Enter the Product and License numbers provided by Intuit.
  5. Select Express Start and click Next.
  6. Click Install and wait for the process to finish.
  7. Choose Open QuickBooks to run the software on your system.

Following these methods should help resolve the QuickBooks email error.

Measures to avoid the issue of QuickBooks unable to send email to Outlook

Here are some preventive measures you can take to avoid the issue of QuickBooks unable to send email to Outlook:

Keep QuickBooks and Outlook Updated:

  • Update both QuickBooks and Outlook to the latest versions regularly. Updates often include bug fixes and compatibility improvements that can address email-sending issues.

Admin Privileges:

  • Ensure QuickBooks isn’t set to run as an administrator. This can sometimes cause conflicts with Outlook.

Email Preferences:

  • Verify your email preferences in QuickBooks. Make sure “Outlook” is selected as the preferred email program. You can also try toggling the preference between “QuickBooks Email” and “Outlook” to refresh the connection.

Consider Webmail as a Backup:

  • Set up your webmail server details in QuickBooks as a backup option. This way, if there are issues with Outlook, you can still send emails from QuickBooks.

Additional Tips:

  • Restart your computer regularly.
  • Close other programs that might be interfering with QuickBooks or Outlook.

Following these preventive measures can minimize the chances of encountering issues with sending emails from QuickBooks through Outlook. If you experience problems, QuickBooks support offers resources and troubleshooting steps to help you resolve the issue.

You May Also Read–QuickBooks Online Login: A Smooth Start to Your Finances


In this guide, we’ve Advice Venture covered comprehensive steps to resolve the QuickBooks Desktop’s inability to send emails to Outlook error. For further assistance, contact our qualified QuickBooks error support experts at our helpline: +1866-666-0215.


   QuickBooks provides various integration options with Microsoft Outlook. Users should review Intuit’s setup instructions to ensure smooth operation.

2. Can I use an email client other than Outlook with QuickBooks Desktop?

   Yes, users can use alternative email clients alongside Outlook. However, QuickBooks must be configured accordingly with the specific email client, such as Gmail or Yahoo.

3. Are there any specific Outlook settings required for QuickBooks integration?

Yes, users need to configure specific settings in Outlook, including:
1.Setting up and configuring the Outlook profile correctly.
2. Properly configuring the email account within Outlook.
3. Configuring default email settings to correspond with Outlook.
4. Checking Outlook’s security settings to ensure QuickBooks isn’t blocked from sending emails.

Leave a Comment